Return and Refund Policy
At MuvaSeat, we want you, your kids and your dog to love every ride. If something is not right, we will make it right.
30 Day Guarantee
You have 30 days from the day your order is delivered to request a return. If 30 days have passed since delivery, we are unable to offer a refund or exchange.
Eligibility
To be eligible for a return, your item must be:
- Clean, with no pet hair, stains or odors
- Free of damage such as tears, chew marks or claw damage
- Returned with all included parts, including the 2 dog seat belts
- In its original packaging, when possible
You are welcome to try the cover in your car to check the fit. We simply ask that you remove it if it does not fit before your dog or kids use it.
How to Start a Return
Email us at contact@muvaseat.com with your order number and the reason for your return. Our team will reply within 1 to 2 business days with return instructions and the return address. Please do not send items back without contacting us first, as returns sent without approval cannot be processed.
Return Shipping
If you are returning an item because you changed your mind or it did not fit your car, return shipping costs are your responsibility. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.
If your item arrived damaged, defective or incorrect, we will cover the return shipping or send you a free replacement.
Damaged, Defective or Wrong Items
Please inspect your order when it arrives. If your item is damaged, defective or not what you ordered, contact us within 7 days of delivery at contact@muvaseat.com with your order number and clear photos of the issue. We will send a replacement or issue a full refund, whichever you prefer.
Refunds
Once we receive and inspect your return, we will email you to confirm whether your refund is approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.
Original shipping charges, if any, are not refundable.
Exchanges
If you would like a different item, contact us and we will help you with an exchange, subject to availability.
Late or Missing Refunds
If you have not received your refund after 10 business days, please check with your bank or card provider first. If you still need help, contact us at contact@muvaseat.com.
Order Cancellations
You can cancel your order free of charge within 12 hours of placing it by emailing us at contact@muvaseat.com. After that, your order may already be processing and can be returned under this policy once delivered.
Contact Us
MuvaSeat
Email: contact@muvaseat.com